Returns


Christmas Returns

Any orders placed between 1st December 2015 to 4th January 2016 have until the 1st of February to return unwanted items for a full refund.

If you’re not completely satisfied with an item you’ve bought from My Curves & Me, we’ll be happy to give you a full refund (including initial delivery charge where the whole order is returned) within 14 days of you receiving the order, as long as the item is returned in its original condition and is unworn, unwashed and has all its labels still attached.

To ensure items are suitable for return and in the interests of hygiene, we ask that you make sure no makeup or creams etc. come into contact with bras while you are trying them on and you do not try on briefs. We reserve the right to refuse to refund where this clearly hasn’t been done and if briefs are returned in damaged or open packaging.

Please note the cost of returns postage is not covered by My Curves and Me, returns postage is payable by the customer

To qualify for a refund, you need to return all orders within 14 days from when you receive them
.  Unfortunately, returns received outside this period can't be accepted, so please allow enough time for your item to reach us - four days is usually sufficient via Royal Mail. 

To return your item, please complete and enclose the returns label with your items (ideally in the original packaging) . If you are unable to print the returns document or have trouble following the link please enclose a note with your items including your order number, name, address, contact telephone number and email address, as well as your reason for return. Please make sure you get proof of postage from the post office, and keep this safe until you've received your refund

Click on the below link to download returns form

Returns form here

We'll let you know by email when your return has been received - refunds will be processed as we receive your items, but please allow 3-5 days for shipping and bear in mind that refunds cannot be processed over the weekend.

Where to return items

First please check that the items you'd like to return meet the requirements of our returns policy and that you have included the relevant form. Please note returns sent without the relevant form will not be refunded. 

UK customers and BFPO customers

Please send the package to the following address;
My Curves & Me
Unit D 1 Holbrook Avenue
Holbrook Industrial Estate
Sheffield
S20 3FF

Return of Faulty Goods

If you think an item we've sent you is faulty, please chose this option on the returns form and provide a brief explanation of the fault. Once the item has been received it will be checked by our returns team to confirm if it is a manufacturing fault. If the item is deemed as faulty your account will be credited accordingly. If the item is not deemed faulty we will return it to you with an explanation of our findings.

Refunds

Any refund will be credited back to the card used to pay for the original order. If your card has expired since you placed your order, please get in touch and let us know your new expiry date so we can process this.  You’ll receive an email when your refund is in progress – please allow up to five working days for this to be credited to your account.